What is a Residents' Management Company (RMC)?

A Residents' Management Company is a company - usually limited by guarantee - through which leaseholders manage their building. The RMC either owns the freehold (after collective enfranchisement or a developer transfer) or has management duties written into the leases. Its directors are volunteer leaseholders with real legal responsibilities: company filings, service charge administration, repairs, and statutory consultations.

What's the difference between an RMC and an RTM company?

An RMC usually exists from the development's creation or acquires the freehold, and its powers come from the leases or land ownership. A Right To Manage (RTM) company is formed under the Commonhold and Leasehold Reform Act 2002 to take over management from the freeholder by statutory right, without buying the freehold. Day to day, directors of both do similar work - and Marklet supports both.

Do RMC directors really need block management software?

Most RMCs run on email chains, spreadsheets, and WhatsApp groups. That works until a director leaves, a leaseholder disputes a charge, or the agent's invoice doesn't match any approved job. Block management software gives RMC directors a permanent, shared record - issues, invoices, emails, and decisions in one place - so the company's memory doesn't live in one person's inbox.

We employ a managing agent. Is Marklet still useful?

Yes - arguably most useful. The agent works for the RMC, and the board is still legally responsible. Marklet lets you track what you've instructed, what the agent has actually done, and how spend compares to budget. You can invite the agent's staff as Block Managers so they update issues directly, while removing people, connecting accounting systems and changing block settings stay with the board, and every change they make, deletions included, is written to a tamper-evident audit trail.

How does Marklet help with our legal duties as RMC directors?

Marklet tracks Section 20 consultation stages for major works, keeps service charge records in line with RICS code expectations, and maintains an audit trail of decisions you can show at AGMs or to a tribunal. It doesn't replace your accountant or Companies House filings, but it keeps the underlying evidence organised.

Which accounting systems does Marklet integrate with?

Marklet integrates with Xero, QuickBooks Online, Sage Accounting, and FreeAgent, plus Open Banking for importing bank transactions and reconciling them against service charge demands and invoices. Accounting integrations are available on the Pro plan.

Is Marklet free for small RMCs?

Yes - the free plan has no time limit and covers the essentials: issue tracking, email archive, contacts, and member access. Smaller self-managed blocks often never need more. Paid plans add accounting integrations, AI-powered analysis, and richer email features.

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Residents' Management Company · Block Management Software

Block management software for RMC directors

Run your company. Oversee your agent. Keep the record straight.

A Residents' Management Company puts leaseholders in charge - and its volunteer directors on the hook. Marklet gives your RMC one workspace for issues, service charges, Section 20 consultations, and every communication, whether you self-manage or employ a managing agent.

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What RMC directors need

You carry the legal responsibility. These are the tools that make it manageable.

marklet.io/issues

Marklet issues tracker showing open and resolved issues with status badges

Issue tracking with audit trail

Every repair and decision logged with full history - so accountability survives director handovers and AGM questions get answered in seconds.

marklet.io/service-charges

Marklet service charges showing budget vs actuals charts and invoice breakdown

Service charge oversight

Budget vs actuals on every line item. Link invoices to approved jobs, spot overruns early, and keep service charge records organised with reference to RICS Service Charge Residential Management Code guidance.

marklet.io/consultations

Marklet tasks and jobs showing contractor jobs linked to compliance checks

Section 20 consultations

Track every stage of major works consultations - notices, observations, estimates - without paying a solicitor to keep you compliant.

marklet.io/emails

Marklet email archive showing threaded email list with search

Communication archive

Every email with your managing agent, contractors, and leaseholders - linked to the issue or invoice it concerns. Searchable and permanent.

Your company's memory, not your agent's

Agent portals belong to the agent - switch agents and the history goes with them. Marklet belongs to your RMC. Exercising your Right to Manage instead, or running an informal residents' association? Marklet covers those too. Not sure where you stand? Our guide explains what a Residents' Management Company is and what its directors are responsible for.

Built for directors, not managing agents - you own the data, the agent doesn't

Company memory that survives board changes - nothing leaves with a departing director

Works for self-managed RMCs and RMCs that employ an agent

Free forever plan - most small blocks never need to pay

Set up in minutes

No IT knowledge needed. Most RMCs are up and running in under 10 minutes.

1
Create your RMC's workspace
Request access - we'll set your workspace up for you. Add your block and set your role as RMC director, and your company gets an isolated workspace.
2
Invite your fellow directors
Add the rest of the board with director-level access, and optionally give leaseholders a read-only view of open issues and service charge headlines.
3
Bring in your managing agent - or don't
Self-managing RMCs run everything in Marklet directly. RMCs with an agent invite them with a restricted role: they update issues, you keep oversight.
4
Load your service charge budget
Enter the budget line by line and track actual spend as invoices arrive. Variances surface before they become AGM disputes.
5
Archive your correspondence
Forward block-related email from any provider (including Gmail and Outlook) to your block's Marklet address. Decisions, instructions, and promises stay findable for the next board, not buried in a former director's inbox.

Residents' Management Companies - frequently asked questions

Give your RMC a proper home

Free to start. We'll get you set up.

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