What is a residents' association?

A residents' association (RTA) is a group of leaseholders in a block who come together to represent their interests - typically in dealings with a freeholder or managing agent. An RTA can be informal or formally recognised under the Landlord and Tenant Act 1985, which gives it rights such as being consulted on the appointment of managing agents.

What's the difference between an RTA and an RMC?

A Residents' Management Company (RMC) has actual management responsibility - either because it owns the freehold or has been granted management powers in the lease. A Residents' Association (RTA) represents leaseholders in dealings with whoever manages the block, but doesn't manage it directly. Both benefit from block management software to track issues and challenge service charges.

Can an RTA use Marklet without formal recognition?

Yes - you don't need to be a formally recognised RTA to use Marklet. Any group of leaseholders can sign up and start tracking issues and service charges immediately. Formal recognition just gives you additional statutory rights with your freeholder.

How does Marklet help with service charge scrutiny?

Marklet lets you track every service charge line item against budget, link invoices to the issues they relate to, and flag anything that doesn't add up. When your annual accounts arrive, you already have a structured record of what was agreed, what work was done, and what communications support each charge.

Can we invite our managing agent to Marklet?

Yes - you can invite your managing agent with a restricted role so they can log and update issues, without having access to internal director notes or financial scrutiny views. It makes collaboration easier while keeping oversight firmly on your side.

Which accounting systems do you integrate with?

Marklet integrates with Xero, QuickBooks Online, Sage Business Cloud, and FreeAgent. We also support Open Banking to import bank transactions and reconcile them against service charge demands and invoices. Accounting integrations are available on the Pro and Enterprise plans.

Markletbeta

Residents' Association · Block Management Software

Block management software for residents' associations

Organise your block. Scrutinise the charges. Hold your agent to account.

Whether you're an informal residents' association or a fully constituted RMC, Marklet gives your directors a single platform to track issues, monitor service charges, and maintain a complete record of every communication with your managing agent.

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What RTA directors need

The tools to track, question, and challenge - without needing a solicitor on speed dial.

marklet.io/issues

Marklet issues tracker showing open and resolved issues with status badges

Issue tracking

Log every maintenance problem, track its progress, and build an evidence trail so nothing gets lost between director handovers.

marklet.io/service-charges

Marklet service charges showing budget vs actuals charts and invoice breakdown

Service charge scrutiny

Compare every line item against budget, flag overcharges, and go into every AGM with the numbers at your fingertips.

marklet.io/emails

Marklet email archive showing threaded email list with search

Communication archive

Every email thread, linked to the issue or invoice it relates to. Searchable. Permanent. Yours.

Built for leaseholder-led management

Running a formal Residents' Management Company or an RTM company? Marklet has dedicated workflows for both.

Set up in minutes - no technical knowledge needed

Invite directors, leaseholders, or your managing agent

Works for both informal associations and formal RMCs

Free forever plan - upgrade only when you're ready

Set up in minutes

No IT knowledge needed. Most associations are up and running in under 10 minutes.

1
Create your organisation
Sign up free and add your building - address, number of units, and your role as director or association member. Takes under five minutes.
2
Invite fellow directors and leaseholders
Add your association members with role-based access. Directors get full visibility; leaseholders get a read-only view of open issues and service charge headlines.
3
Start logging issues
Log any open maintenance issues or service charge concerns. Each issue gets a full history of updates, linked communications, and any supporting documents.
4
Archive your managing agent emails
Connect Gmail or Outlook to pull in your email threads with the managing agent. Every promise, every instruction, every response - searchable and permanent.
5
Monitor service charges against budget
Enter your service charge budget line by line and track actual spend as invoices arrive. Flag variances before your AGM and go in prepared.

Frequently asked questions

Start organising your block today

Free to start. Set up in minutes.

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