Block management software for boutique managing agents
Big-agency tooling. Boutique service. Clients who can see the difference.
You compete on service, not scale - knowing every block, every caretaker, every director by name. Marklet gives your firm the infrastructure the nationals have: issues, service charges, Section 20 consultations and email in one workspace per block, built and priced for portfolios of five to fifty blocks.
Save time. Stay compliant. Keep clients delighted.
The same statutory duties as a national agent, without the national agent's back office. Marklet carries the admin so the personal service stays personal.
Win back your week
Email files itself against the right block and issue. Ask Mark answers "what happened with the roof leak?" in seconds. The evenings you spend reconciling spreadsheets go back to being evenings.
Compliance without a back office
Section 20 stages, compliance deadlines, a formal complaints log and an append-only audit trail - evidence ready for directors, auditors or a tribunal, maintained as a by-product of doing the work.
Clients who renew
Directors watch progress live instead of chasing you for updates. When transparency is the default, contract renewal stops being a defence of your fees and starts being a formality.
Run every block like it's your only one
One portfolio view for you. One dedicated workspace per block for the work.
Your whole portfolio, one login
Every block at a glance: open issues, upcoming deadlines and service charge positions across the estates you manage. Spot the block that needs attention before its directors need to call.
Service charges directors trust
Budget vs actuals on every line, apportioned per unit and per schedule. Demands, balances and invoices tracked in one place - records that help you evidence the RICS Service Charge Residential Management Code, without the year-end scramble.
Section 20 on rails
Notices, observation windows, estimates and responses tracked stage by stage, with deadlines and days remaining visible at every step. Each consultation builds a dated record of stages, estimates and observations you can produce on demand.
Email that files itself
Forward or CC the block's dedicated address and the thread lands against the right block and issue. The whole firm sees the history - not just whoever's inbox it arrived in.
Built around the standards you answer to
No software is "ARMA compliant" - accreditation applies to managing agents, not their tools. Marklet's job is the evidence: records against the duties in the TPI Consumer Charter & Standards and the RICS Service Charge Residential Management Code that you can put in front of a director, an auditor or a tribunal.
Service charge transparency
Budgets with line-level detail, demands apportioned per unit and per schedule, and payments reconciled back from your accounting package on the Management plan and above. Directors watch budget vs actuals live; leaseholders see their own demands, statements and payment history - transparency as the default, ahead of the 2024 reforms, whose service charge provisions are not yet in force.
Statutory safety duties
Fire risk assessments, EICRs, gas safety, lifts, asbestos, legionella and more. Each check carries its recommended or statutory frequency and the regulation it answers to, with guidance adjusted for building height and renewals flagged 30 days before they fall due.
Section 20 consultations
Notice of intention, estimates, observation windows and responses tracked stage by stage, with deadlines and days remaining shown at every step. Each consultation builds a dated record of stages, estimates and observations you can produce on demand.
Complaints handling
A formal complaints register with references, acknowledgement deadlines and escalation tracked on every complaint. The written procedure your clients expect, backed by an actual record.
The golden thread
An append-only audit trail across documents, compliance checks and complaints, document version history with change notes, and a golden-thread handover export of documents, compliance records, issues, complaints and audit history for every estate.
Data protection
Role-based access for staff, directors and leaseholders, documents encrypted at rest, and each client's data kept to their own block - with a handover export you can run for them whenever they ask.
Your clients see the same picture you do
Directors of RMCs and RTM companies are told every day to demand transparency from their agents - some of them by us. Marklet makes you the agent who offers it before they ask. Invite a board into their block's workspace and they watch issues progress, see spend against budget and read the audit trail - without a single extra email landing in your inbox.
And the bar is rising: the Leasehold and Freehold Reform Act 2024 provides for standardised demands, annual reports and leaseholders' rights to information, though those provisions are not yet in force. Agents already running on transparent records won't have to change how they work - they'll just be early.
Your first estate live in a day
No implementation project, no consultants. We onboard every agency personally.
- 1
Create your agency workspace
Set up your firm and get a portfolio dashboard that shows every block you manage in one place.
- 2
Add your blocks
Each estate gets its own workspace with units, apportionment schedules and leaseholder contacts - isolated per client, visible to you across the portfolio.
- 3
Bring in your team
Add colleagues with access to the blocks they run. Everyone works from the same record, so holiday cover doesn't need a handover document.
- 4
Forward your email
Forward or CC each block's dedicated address and the thread files itself against the right block and issue. Decisions and instructions stay findable years later, whoever received them.
- 5
Invite your directors
Give RMC and RTM boards oversight access to their own block. They watch progress live, you field fewer chasers, and AGM packs assemble themselves.
Managing agents - frequently asked questions
Be the agent the big firms can't be
We set up every agency personally - your blocks, your team, your directors invited.