Terms of Service

Marklet is a property management platform designed for leaseholders, residents' associations, right-to-manage companies, and managing agents. It is operated by Marklet ("we", "us", "our"). Full company details will be published here once finalised.

You may use Marklet if:

• You are at least 18 years old.
• You have a legitimate connection to the building or block you are registering for.
• Where registering on behalf of a block (e.g. a management company or RTM), you have authority to accept these terms on that block's behalf.

• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately at privacy@marklet.io if you suspect unauthorised access to your account.
• Each block workspace is a separate tenant. Members of your workspace can view data within that workspace according to their assigned role.
• Block admins are responsible for managing member access and removing users who leave the block.

You agree not to:

• Use Marklet to harass, intimidate, or harm any person.
• Upload or submit content that is unlawful, defamatory, or infringes third-party intellectual property.
• Attempt to gain unauthorised access to another block's workspace or to our infrastructure.
• Use the service for any purpose other than legitimate property management activities.
• Reverse engineer, scrape, or reproduce the platform or its outputs at scale without our written consent.
• Introduce malware, viruses, or any disruptive code.

Marklet is an information management tool only. Nothing in the service - including issue categorisations, email summaries, service charge figures, budget comparisons, or any other output - constitutes legal, financial, accounting, surveying, or other professional advice.

You should always obtain independent professional advice before making decisions about property management, service charges, block works, insurance, or any matter with legal or financial consequences. We do not verify the accuracy, completeness, or suitability of any data uploaded to or generated by the platform.

Marklet uses AI (powered by Anthropic Claude) to automatically categorise issues and summarise email threads. AI-generated outputs are provided as an assistive convenience only and must not be treated as authoritative.

• AI categorisations and summaries may be inaccurate, incomplete, or misleading. You must independently review and verify all AI-generated content before relying on it for any decision or action.
• AI outputs do not constitute recommendations, endorsements, or professional opinions of any kind.
• To the fullest extent permitted by law, we accept no liability for any loss, damage, or adverse consequence arising from reliance on AI-generated content, whether or not such content was reviewed before use.
• By using AI features, you consent to relevant content (issue descriptions, email threads) being sent to Anthropic's API for processing, as described in our Privacy Policy.

Marklet displays data that is uploaded, entered, or synced by users and third-party systems. We do not independently verify the accuracy, completeness, or timeliness of any data within the platform, including service charge figures, invoice amounts, budget data, email content, accounting integration records (Xero, QuickBooks Online, Sage Business Cloud, or FreeAgent), or bank transaction imports.

You are solely responsible for verifying the accuracy of any data before relying on it. Any discrepancies in financial or block management data should be raised directly with the relevant managing agent, accountant, or professional adviser.

Marklet offers optional integrations with third-party services including accounting providers (Xero, QuickBooks Online, Sage Business Cloud, and FreeAgent) and Open Banking via TrueLayer. By enabling these integrations, you agree to the following:

• Authorisation: you must have the authority to connect the relevant accounting organisation or bank account to Marklet on behalf of your block. You are responsible for ensuring that any required consents from other parties (e.g. co-signatories, managing agents, accountants) have been obtained before enabling any integration.
• Read-only bank access: the Open Banking integration provides read-only access to transaction data via TrueLayer. Marklet cannot and does not initiate, authorise, or modify any payment from your bank account. Your banking credentials are never shared with or visible to Marklet.
• Consent expiry: Open Banking consent is typically valid for 90 days, after which you must re-authorise. It is your responsibility to re-connect before expiry to continue importing transactions.
• Accounting sync accuracy: data synced to or from your accounting provider (Xero, QuickBooks Online, Sage Business Cloud, or FreeAgent) reflects the state of both systems at the time of the sync. Marklet is not responsible for discrepancies arising from changes made directly in your accounting system after a sync, or from mapping errors in your account configuration.
• Third-party terms: your use of each accounting integration is subject to that provider's own terms of service - Xero's Terms of Use, Intuit's Terms of Service, Sage's Terms of Use, and FreeAgent's Terms of Service. Your use of TrueLayer's Open Banking service is subject to TrueLayer's End User Terms. Marklet has no control over and accepts no liability for any of those services.
• Disconnection: you may disconnect any integration at any time via the Integrations settings page. On disconnection, access tokens are revoked and deleted. Previously imported data (e.g. bank transactions, synced invoices) remains in your workspace unless you explicitly delete it.

You retain all rights to the content you upload to Marklet (issues, emails, documents). By uploading content, you grant Marklet a limited, non-exclusive licence to store, process, and display that content solely for the purpose of providing the service to you.

The Marklet platform, including its design, software, and branding, is owned by us and protected by applicable intellectual property law. Nothing in these terms transfers ownership of any Marklet IP to you.

We will use reasonable endeavours to keep Marklet available but do not guarantee uninterrupted, timely, or error-free access. We may perform scheduled maintenance (with reasonable advance notice where practicable) or experience unplanned outages.

The free tier is provided on an "as is" and "as available" basis without any uptime commitment or warranty. Paid tiers are subject to the availability terms stated on the Pricing page.

• Paid plans are billed monthly or annually in advance, as selected at sign-up.
• You may cancel your subscription at any time. Your access continues until the end of the current billing period. No refunds are issued for partial periods, except where required by applicable consumer protection law.
• We reserve the right to change pricing with at least 30 days' written notice to existing subscribers. If you do not agree to the new pricing, you may cancel before the change takes effect. If you do not cancel and continue to use the service after the effective date, you will be charged at the new rate.
• Failure to pay may result in suspension or downgrade of your account to the free tier.

To the maximum extent permitted by applicable law (including the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977):

• Marklet and its operators shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of or inability to use the service, including but not limited to loss of data, loss of profits, loss of goodwill, or business interruption, regardless of whether such losses were foreseeable.
• We do not accept liability for the accuracy, completeness, or suitability of any data displayed within the platform, including service charge figures, AI-generated outputs, or email content synced from external sources.
• Our total aggregate liability to you for all claims arising out of or related to these terms or the service shall not exceed the greater of (a) the amounts you have paid us in the 12 months preceding the first event giving rise to liability, or (b) £100.

Nothing in these terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot lawfully be excluded or limited under English law; or (d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

You agree to indemnify and hold harmless Marklet, its operators, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these terms; (b) your use of the service in a manner not authorised by these terms; or (c) content you upload or submit to the platform.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, fire, flood, power failure, internet or telecommunications failure, cyberattack, government action, labour disputes, or failure of third-party service providers.

Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these terms.

We may suspend or terminate your account if you breach these terms, engage in abusive behaviour, or fail to pay. We will give reasonable notice except in cases of serious or repeated breach, or where required by law.

On termination, your data will be deleted after 30 days unless you request an export beforehand. We will provide data export on request within that window. Clauses that by their nature should survive termination (including limitation of liability, indemnity, and governing law) shall continue to apply.

We may update these terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect. If you do not agree to the updated terms, you may stop using the service and close your account before the changes take effect. Continued use of Marklet after the effective date constitutes acceptance of the updated terms.

These terms are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us at privacy@marklet.io. We will aim to resolve it within 14 days. If we cannot resolve the complaint informally, either party may consider alternative dispute resolution (such as mediation) before initiating court proceedings.

Nothing in this clause affects your statutory rights as a consumer.

• Entire agreement: These terms (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between you and Marklet relating to your use of the service and supersede all prior agreements, representations, or understandings.
• Severability: If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be so modified, it shall be severed from these terms, and the remaining provisions shall continue in full force and effect.
• Waiver: No failure or delay by us in exercising any right under these terms shall constitute a waiver of that right, nor shall any single or partial exercise preclude any further exercise of the same or any other right.
• Assignment: You may not assign or transfer your rights under these terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of substantially all of our assets.
• Third-party rights: These terms do not confer any rights on any person or party other than the parties to these terms under the Contracts (Rights of Third Parties) Act 1999.