Everything your block needs.
Nothing you have to dig for.
The repairs, the money, the paperwork and every message about any of it, kept in one place with the history attached, so "what happened with that?" takes a search rather than an evening in your inbox.
Every feature below feeds one view of your block. Nothing lives in a silo, and nothing has to be typed in twice.
The day to day
The part you open on a Tuesday evening.
Report a problem, find the paperwork, see where the block stands. None of it needs a training session, and most of it is on the free plan.
Issue tracker
Every repair logged once, with who raised it, what was agreed, and when it was done. The history is the record, so nobody has to remember who said what in March, and an issue that has gone quiet is visible rather than forgotten.
Documents
Insurance schedules, risk assessments, certificates and leases in one place, so 'can you send me that again' takes seconds rather than an evening. Each one can be attached to the issue, the email thread, the compliance check or the works order it belongs to, and a leaseholder can be given the ones that concern them without being handed the board's folder.
Insights
Issues burning down by category, and the volume of correspondence beside them, with the compliance and spend-against-budget lenses arriving with the Oversight modules they read from, so you find out what needs attention before a leaseholder tells you.
Tasks
A shared to-do list that belongs to the board rather than to one director's phone.
Contacts
One directory of leaseholders, residents, contractors and professional advisers.
Announcements
Tell the whole block something once, and keep the record that you did.
Easy view
A stripped back single screen for anyone who does not want a dashboard.
My property
A leaseholder's own view of their unit: what they hold, what has been reported on it, and, where the block raises demands through Marklet, what they owe.
Service charges and money
Where the money went, and where it is going.
Budgets, actuals, demands and what each unit owes are worked out once and read the same way everywhere, so two screens can never quote different figures at each other.
Budgets against actuals
Every line of the budget next to what has actually been spent, down to the invoice behind it. The line that has run over is the one that is coloured, so scrutiny starts in the right place rather than at the top of a spreadsheet.
Unit accounts and arrears
One account per unit covering demands, instalments, payments and adjustments. Money is applied to the debt it was paid against, oldest first, so a unit that has pre-paid this year cannot hide an older debt behind the credit. The arrears list and the leaseholder's own statement are both built from that same account, which is why they cannot quote different figures at each other.
Demands and apportionment
Raise demands on the schedule the lease sets, apportioned on the basis you actually use, with the prescribed summary of tenants' rights and obligations attached.
Reserve fund
Track designated reserve contributions separately from the year's running costs.
Ground rent
Rent demands in England and Wales, each on the form prescribed for the country the building is in, and in Northern Ireland a plain demand made under the lease, with their receipts, kept on the same unit ledger as the service charge but never inside the service charge fund.
Year end pack
Pull the year together for your accountant, with the deadlines that follow it. Marklet does not file anything for you.
Accounting integrations
Xero, QuickBooks Online, Sage Accounting and FreeAgent, so spend reconciles without re-typing it.
Statements and levies
A monthly written summary for the members who opt in, carrying what they owe where the block raises demands through Marklet, plus one-off recharges raised outside the normal service charge run.
Compliance and the law
The deadlines that carry a penalty.
Statutory duties do not wait for the next board meeting. Marklet keeps the clock visible and keeps the paperwork attached to it, in one colour code you learn once and read everywhere.
Compliance calendar
Recurring inspections, certificates and reviews with the date they fall due. Overdue is red, a clock running is amber, and the badge always says the reading in words as well as in colour, so it works for a screen reader too.
Section 20 consultation
The consultation stages for major works and long term agreements in England, each with its own clock. Every notice is kept with the date it was served and the contractor named as at that date, so a later rename cannot rewrite what leaseholders were actually sent. Observations come back against the stage they answer rather than into somebody's inbox.
Building safety
The safety records an occupied higher-risk building in England has to keep, held beside the works and correspondence they refer to.
Complaints register
Complaints logged with their stage, against an acknowledgement target we set ourselves. Where a complaint is about your managing agent, the referral window their redress scheme sets is tracked alongside it, and that date is indicative, so check the scheme's own terms.
Statutory information requests
Requests from leaseholders for summaries of costs and supporting documents, tracked to their deadline.
Legal updates
Changes to leasehold law and tribunal decisions, gathered from official sources.
Lease analysis
Upload a lease and get the clauses that govern service charges read back with the wording they came from.
Approvals
Leaseholder requests for alterations and consents, with the decision and its conditions recorded.
Works and contractors
From a quote to a finished job.
Instructing work is where a block spends most of its money, which is where the checks belong. Marklet puts them in front of the decision rather than in the minutes afterwards.
Works orders
A job with its quotes, its contractor and its paperwork in one record. Accepting a quote checks the contractor's compliance and the consultation threshold, both of which you can proceed past with what was outstanding recorded, and, where you have set a spend threshold, whether it needs an estate admin to accept it.
Contractor directory
Every contractor is a record rather than a typed name, so one firm's spend does not split across four spellings.
Maintenance planner
Cyclical work mapped across the years it falls in, with what it is expected to cost, so a major works year is not a surprise.
Quotes side by side
Compare what each contractor has offered against the same specification.
Contractor compliance
Insurance and accreditation dates held against the record, and read at the moment it matters.
Construction duty holders
Who holds which role on a project, recorded before work starts on site.
Job costs
What a job actually cost, and whether it is recoverable through the service charge. Payable and recoverable are not the same question.
A decision leaves a trace
What was outstanding when a job was approved is recorded in the audit trail, which is the thing you need years later.
Communication
Everyone working from the same picture.
Most block disputes start as a message somebody never saw. Marklet keeps the correspondence with the thing it is about, and lets people answer their own questions instead of asking a director.
Email tracker
Forward the block's correspondence from any provider to a dedicated address. Every message is archived, threaded and searchable, and can be attached to the issue it concerns, so the thread and the repair stop being two separate stories.
Ask Mark
Ask a question in plain English and get an answer drawn from your own block's records: the issues, the correspondence, the compliance calendar and the figures already in the accounts. It reads what you have already put in, which means it is only ever as good as the record, and it never answers from another block's data.
Notification digest
One summary of what changed, rather than a notification for every event. People stay informed without learning to ignore you.
Announcements
Block-wide messages on the block's notice board, with a record of what was said and when it was published.
Work with your agent
Invite your managing agent into the same workspace, or keep your own record alongside theirs. Either works.
Leaseholder access
Give leaseholders the visibility they keep asking for, without handing over the board's private material.
Search across everything
One search box over issues, documents, emails, units and contacts, from anywhere in the product.
Agent branding
Managing agents can put their own identity on what their clients see.
Control and evidence
Proof, at the moment somebody asks for it.
A board changes, an agent changes, and a dispute arrives years later. What you can show is what counts, so Marklet is built to be able to show it.
Meetings and minutes
Attendance, apologies, minutes, resolutions and the actions that came out of them, kept as the company's own record, so what was decided and who was there survives the board that decided it. A suggested agenda is offered from what the block has outstanding, and the chair keeps their own.
Audit trail
Documents, issues, compliance entries, consultations, complaints, approvals and service charge years carry who changed them and when, in an append-only trail that outlives the record it describes.
Role based access
Directors, leaseholders, residents and agents see what their role allows, and you can shape those roles rather than accept ours.
Data export
A handover pack takes the documents with their version history, the compliance calendar, the accountable person register, issues, complaints, bank accounts and the audit trail out as a zip, with the records as JSON or CSV. There is no exit fee.
Reports
Run the reports your plan and your role give you, from budget against actuals to a board pack, and take them away as a spreadsheet, a CSV or a PDF, depending on the report.
Isolated from other customers
One customer's block is never reachable from another's.
The record stays with the board
Change agent and the issues, documents and audit trail do not leave with them.
Hosted in Europe
The application and its database are hosted in the EU, and every sub-processor is listed publicly with its primary location and transfer position.
Built in throughout
Not a module. Just how it works.
Some things should not be a feature you have to buy. These are true on every plan, including the free one.
Many of the newer modules carry an early-access badge in the product, across compliance, works and the money surfaces in particular, and on three of the free plan's own. They are live and included in the plan that carries them, and the badge means the surface is still growing. We tell you which ones when we set you up.
Questions about what it does
What is on which plan, and what Marklet deliberately does not do.
Start with the free plan and grow into the rest
We set every account up personally and onboard you with your own data, so you see your block rather than a demo.